Frequently Asked Questions (FAQ)
FAQ
Welcome to our FAQ page — your comprehensive resource for all information related to our vape wholesale services. Here, you’ll find detailed answers covering our product range, ordering process, shipping and payment options, quality control, and customization opportunities such as private labeling. Our goal is to provide you with clear, up-to-date information that helps you make informed decisions and streamlines your business operations. Whether you’re new to the vaping industry or looking to expand your product offerings, our FAQs address common queries and ensure you have the support you need to succeed.
What types of vaping products do you offer for wholesale?
We offer a comprehensive range of products including e-cigarettes, vape kits, e-liquids in various flavors and nicotine strengths, as well as accessories such as coils, batteries, and chargers.
How do I become a wholesale partner with your company?
Simply fill out our online wholesale application form. Once submitted, a dedicated account manager will review your information and contact you to discuss pricing, terms, and the onboarding process
What is the minimum order quantity for wholesale orders?
Our minimum order quantity varies by product category. For example, some products may have a minimum of 50 units while others require 100. Please contact our sales team for detailed minimum order requirements tailored to your needs
What payment methods do you accept for wholesale purchases?
We offer several payment options, including bank transfers, major credit cards, and net terms for qualified accounts. This flexibility helps streamline the ordering process for our wholesale partners.
How do you ensure timely shipping and delivery of wholesale orders?
We partner with reliable carriers and use efficient logistics strategies to guarantee that your orders are processed and delivered promptly. Tracking details are provided for every shipment so you can monitor your order’s progress.
Do you offer dropshipping or direct-to-consumer fulfillment services?
Yes, we offer both dropshipping and direct shipping options. This allows you to choose the fulfillment method that best suits your business model and customer demands.
Are your vaping products compliant with industry safety and regulatory standards?
Absolutely. All our products are sourced from reputable manufacturers and adhere to strict safety, quality, and regulatory standards, ensuring that you receive reliable and compliant products.
How do you maintain quality control for your products?
We implement rigorous quality control measures at every stage—from sourcing and production to final shipment. Regular inspections and testing help ensure that every product meets our high-quality standards.
Can I customize my order with private labeling or unique branding?
Yes, we offer customization options including private labeling for qualifying orders. Contact our sales team to learn more about available branding opportunities and to discuss your specific requirements.
What is your return and exchange policy for wholesale orders?
Customer satisfaction is our top priority. If you encounter any issues with your order, please contact our support team. We handle returns and exchanges on a case-by-case basis to ensure a fair and efficient resolution.